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OUR STORE POLICIES
Things You Need to Know
We founded BeCreations Boutique with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!
SHIPPING POLICY
How It Works
Standard delivery within Australia:
Cost for standard deliveries are:
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FLAT FEE of $9.99 standard postage and handling within Australia for smaller items and $15.35 for larger items.
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FREE delivery on orders over $150 (excludes wholesale orders and express post)
All orders are dispatched from Townsville in Queensland. Delivered by our choice of carrier.
Orders are being dispatched in 7-21 business days.
Upon dispatch we will send you a notification email that your order has been sent and the estimated time of arrival. Orders take approximately 3-7 business days for standard delivery and 1-3 business days for express delivery.
It can take longer to certain remote and regional areas. We rely on our delivery partners to successfully deliver within their recommended service time frames.
Express delivery within Australia
We use our choice of preferred carrier for Express Post to deliver items Australia-wide from our Online Store. Charges are;
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$19.35 for postage and handling.
Deliveries to rural areas will receive the fastest possible delivery using existing transport links, delays caused by the carrier is not our responsibility.
International Delivery
We do not offer international delivery at the moment.
Free Shipping Promotion
We are currently offering Free Standard Shipping on orders over $150 to all Australian addresses.
Terms and conditions of the offer:
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This offer includes Standard Shipping only, and does not include Express Shipping;
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Your order value must exceed $150 after discounts are applied, and also excludes shipping costs;
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Excludes wholesale orders
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Your delivery address must be located within Australia; and
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This offer is ongoing and is subject to change or may be withdrawn at any time.
Shipping Carriers
We use Australia Post, Sendle or Fast Track courier service, depending on the size of parcel, location and courier service coverage to the location of delivery. Most regional deliveries are sent by Australia Post.
Shop today and save!
OUR RETURN POLICY
Everything You Need to Know
We only accept returns on our products and candles in the event that the order is incorrect. Our policy lasts 14 days. If 14 days have gone by since your received the delivery of your candles and you have not contacted us, we can’t offer you a return.
We don't offer refunds if you feel item doesn't appear to be what you ordered or if you changed your mind or didnt read turn around times. All items have photos and a full description of product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Personalised orders and candles are exempt from being returned. However, we care about our customer satisfaction, therefore please get in touch via the contact us link and we will try our best to resolve your issue as soon as possible.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back without first contacting us.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at flamefame.boutique@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at flamefame.boutique@gmail.com and send your item to: Flame Fame Boutique, 77 O'Leary way, Maddingley VIC 3340, Australia.
Shipping
To return your product, you should mail your product to: BeCreations Boutique, 35 Texas Rd, JENSEN, QLD, Australia.
Cancellation
We do not offer cancellation of your order, due to change of mind. Our candles are made to order and the order once received and made cannot be cancelled.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
OUR PRIVACY POLICY
Your Data is Secure
This is your Privacy Policy Section. It’s a great place to inform your customers about how you use, store, and protect their personal information. Add details such as how you use third-party banking to verify payment, or about the way you collect customers’ data and use it once their purchase has been completed.
Your user’s privacy is of the highest importance to your business, so take the time to write an accurate and detailed policy. Use straightforward language so they can shop with confidence, time and time again!